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Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
40 hours per week - Education:
No degree, certificate or diploma - Experience:
3 years to less than 5 years Work setting - Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents Supervision
- 5-10 people Computer and technology knowledge
- SQL Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you live near the job location? Employment terms options
- Early morning
- Evening
- Shift
- Flexible hours Employment terms options
- Morning
- Night
- On call
- Day
- Weekend Workplace information
- Hybrid Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits Financial benefits
- Bonus
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP) Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
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