Onboarding Specialist Remote Compliance and Customer Operations - Go-: Imp

What You'll Do

As our Implementation Specialist at Avalara, you will manage a diverse portfolio of customers through the end-to-end implementation of our tax compliance automation solutions. We are looking for project management skills, customer engagement, and collaboration skills to ensure seamless onboarding and solution adoption. You will report to the Director, Implementation Services. This position is remote in the United States.

#LI-Remote

• Lead multiple customer implementations, ensuring agreement on goals and industry best practices.
• Guide customers through planning, configuration, and deployment of Avalara's tax automation suite.
• Provide product training and end-user support to provide a successful go-live experience.
• Monitor and document critical implementation milestones, deadlines, potential risks, and all related customer communications.
• Be a primary contact for customer inquiries during onboarding, ensuring follow ups and issue resolution.
• Collaborate with partners to coordinate project deliverables, and main resources.
• Report main implementation metrics, including task progress, target dates, risk indicators, and customer engagement.
• Maintain accurate and up-to-date implementation records in internal systems to support visibility and cross-departmental reporting.
• Follow Avalara's standardized implementation procedures and best practices.
• Participate in continuous improvement programs and undertake additional tasks as assigned.

• Bachelor's degree in one of the following fields:
  Information Systems, Computer Science, Engineering, or Business with an information systems or accounting focus. Equivalent practical experience in software implementation, ERP, or e‑commerce systems is also acceptable.
• Demonstrated commitment to a focus on learning and professional growth.
• Experience managing customer relationships.
• Embrace an AI‑first approach, applying technology to enhance customer experiences and refine processes.
• Familiarity with Sales and Use Tax concepts.
• Proficiency in Salesforce, Jira, Gainsight, Troubleshooting & Ticketing Tools.
• Experience installing and configuring multiple ERPs, such as Woo Commerce, Big Commerce, Sage, Dynamics, Salesforce, Net Suite, and Quick Books.
• Prior exposure to software implementation or experience in tax‑related roles.
• Knowledge of APIs.

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado $68,100-$105,500 (annually)

Washington $68,100-$116,500 (annually)

California $68,100-$127,600 (annually)

NYC $82,400-$127,600 (annually)

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges – improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee‑run resource…