IT Vendor Management Lead; EMR, Clinical, Care Delivery & Home Health Platforms

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The IT Vendor Management Lead – EMR, Clinical Care Delivery & Home Health Platforms supports strategic suppliers that underpin clinical workflows, care delivery systems, electronic health/medical records (EHR/EMR), and home health operations. This role requires deep understanding of health-tech platforms, regulatory considerations, clinical integration models, and patient data requirements. The IT Vendor Management Lead partners closely with Clinical Operations, Population Health, Digital Health, Care Management, and IT application teams to ensure supplier performance and compliance with clinical and regulatory standards.

A successful candidate has experience managing complex clinical technology agreements, navigating interoperability requirements, and supporting environments where uptime and data integrity are mission critical.

This portfolio comprises of EMR/EHR vendors clinical workflow systems. The composition of this portfolio is subject to change in response to evolving business requirements and organizational strategies. This individual will manage complex clinical and healthcare suppliers including:

• Electronic Medical Records (EMR) and EHR platforms

• Care delivery and patient workflow systems

• Home health and post-acute care technology platforms

• Clinical analytics and decision support tools

• Integration & interoperability vendors supporting clinical operations

• Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives.

• Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps.

• Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development.

• Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities.

• Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability.

• Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning.

• Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio.

• Influence executive stakeholders using strong communication, storytelling, and analytical reasoning.

• Contribute to vendor management maturation including frameworks, dashboards, and governance tools.

• Bachelor's degree in supply chain management, business management, business administration or engineering or other related field

• 7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles.

• Experience working with EMR/EHR vendors or clinical workflow systems.

• Experience managing large-scale, complex technology suppliers with multi-million-dollar budgets.

• Strong executive presence with the ability to influence and present to VP/SVP levels.

• Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management.

• Deep understanding of SaaS contracting structures, licensing models, renewal strategies, SLAs, and consumption models.

• Strong financial acumen and the ability to analyze, model, and communicate cost scenarios.

• Demonstrated ability to build collaborative relationships across cross-functional teams.

• Strong problem-solving, negotiation, and conflict resolution skills.

• Experience supporting large, matrixed organizations with healthcare preferred but not required.

• Experience with interoperability frameworks, data exchange agreements, and clinical integration tools.

• Background working with clinical leadership, population health teams, or care delivery organizations.

• Vendor management certifications (CVM, etc.)

• Commitment to ongoing professional development and staying current with industry best practices

• Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX)

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by…