IT Vendor Management Lead; SaaS Platforms

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The IT Vendor Management Lead – SaaS Platforms serves as the primary point of accountability for high-impact SaaS suppliers that enable core business operations across the organization. This role is responsible for overseeing complex SaaS contracts, subscription licensing models, and enterprise platform ecosystems with high annual recurring revenue. The IT Vendor Management Lead ensures strong vendor governance, drives consumption and cost optimization, and partners with product owners and engineering teams to align SaaS capabilities with business strategies.

This position requires deep experience managing large SaaS portfolios, navigating complex renewal cycles, and engaging executives on technology modernization and cloud-based application strategies.

The portfolio includes leading SaaS providers. The composition of this portfolio is subject to change in response to evolving business requirements and organizational strategies.

• Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives.
• Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps.
• Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development.
• Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities.
• Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability.
• Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning.
• Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio.
• Influence executive stakeholders using strong communication, storytelling, and analytical reasoning.
• Contribute to vendor management maturation including frameworks, dashboards, and governance tools.

• Bachelor's degree in supply chain management, business management business administration or engineering or other related field
• 7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles.
• Experience managing large enterprise SaaS ecosystems
• Strong understanding of SaaS licensing models, consumption-based pricing, term renewals, and platform expansion strategies.
• Proven experience partnering with product owners and engineering teams on SaaS roadmaps and cross-functional adoption.
• Background negotiating enterprise SaaS agreements with multi-cloud integration considerations.
• Strong executive presence with the ability to influence and present to VP/SVP levels.
• Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management.
• Strong financial acumen and the ability to analyze, model, and communicate cost scenarios.
• Demonstrated ability to build collaborative relationships across cross-functional teams.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Experience supporting large, matrixed organizations with healthcare preferred but not required.

• Experience managing large-scale, complex technology suppliers with multi-million-dollar budgets
• Vendor management certifications (CVM, etc.)
• Commitment to ongoing professional development and staying current with industry best practices
• Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX)

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

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