Customer Success Solutions Consultant – CDK DMS
Remote Field Based Position – Must reside near a Major Airports About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company’s cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
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CDK Global is focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values:
Stay Curious
, Own It
, Be Open
, Create Possibilities
Customer Success Solutions Consultant leverages deep expertise in software development automotive industry knowledge, and a comprehensive understanding of CDK products to deliver tailored solutions that drive customer success. Collaborating closely with the Product organization, this role designs and implements customized strategies that enhance product adoption and value realization. Not confined to specific products or clients, Customer Success Solutions Consultants are deployed wherever their specialized skills are needed to support and elevate the customer experience
Responsibilities- Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction.
- Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience.
- Partners closely with internal teams (Development, CSMs, Product, CSPS, Sales, CSSs) to ensure the successful delivery of high-quality solutions and drive deeper customer engagement.
- Collaborates with development teams to design and architect solutions aligned with CDK’s business requirements.
- Maintains up-to-date knowledge of CDK product releases and developments; partners with CSPS team for awareness and support.
- Closes the gap between customers and internal teams, championing CDK products and incorporating customer feedback into the roadmap.
- Strengthen relationships with dealership management, acting as a trusted advisor to ensure CDK products are fully integrated and effectively utilized within dealership workflows.
- Accountable for client success through adoption, product expansion, value realization, retention, and revenue growth.
- Provides continuous enablement and proactive technical support to CDK clients.
- Challenges the status quo by solving new problems, teaching CDK solutions, and finding better ways to delight customers.
- Works with at-risk customers to determine turnaround strategies (e.g., specialized reporting, database changes, product enhancements).
- Participates as a stakeholder in the design and use of tools for customer data, scheduling, reporting, accountability, and results.
- Promotes a culture of continuous improvement within the CS team and across the business.
- Drives meaningful value for customers.
- Mentors associates by identifying and creating learning opportunities that enhance product and client knowledge.
- Serves as a Subject Matter Expert on change management best practices.
- Provides feedback to Sales and Marketing on prospecting approaches and ensures smooth hand-offs of new sales opportunities.
- Willingness to travel up to 25% to 50%
- Minimum of 6 years of automotive industry experience
- At least 6 years in a customer facing role
- Technical expertise in CDK DMS Variable Operation experience is required.
- Comprehensive knowledge of:
- Front-end sales
- Accounting operations
- Dealership workflows
- Automotive and technology industries
- In-depth understanding of dealer processes and how customers use CDK products within their existing workflows
- Familiarity with CDK’s organizational structure, solutions, implementation, and…
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