Business Systems Analyst III

Posted Wednesday, January 7, 2026 at 6:00 AM

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work® and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee‑centric culture where people thrive.

Watch thisshort video for a brief introduction to Paradigm.

We are seeking a full‑time, remote Business Systems Analyst III position. The IT Business Systems Analyst III analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing.

Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.

Prepares application’s workflow charts and diagrams to specify detailed operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst Senior is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.

• Provide technical and functional expertise to Salesforce project.
• Lead Salesforce implementations in a hands‑on manner.
• CRM/Call Center/Contact center experience is a plus.
• Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem‑solving skills to help maximize the benefit of IT system investments.
• Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer program. Analyze and review existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommend ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process.
• Analyze user requirements, procedures, and problems to automate processing or to improve existing computer system. Confer with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats…