Principal Solutions Architect

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The Principal Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Principal Solutions Architect provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.

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Role Overview

We are seeking a Principal Solutions Architect to serve as the chief architect for our enterprise Next Best Action (NBA) platform. This position is responsible for defining and/or overseeing the end-to-end architecture, from domain modeling and data ingestion to decisioning, orchestration, and omnichannel activation. The role provides technical leadership across multiple engineering teams, ensuring the NBA platform remains scalable, secure, explainable, and compliant, while supporting highly personalized, real-time engagement across both digital and assisted channels.

The Principal Solutions Architect will be accountable for the NBA reference architecture, technical standards, and key design decisions throughout the platform. This individual will collaborate closely with product, engineering, data, machine learning, security, and compliance stakeholders to deliver a unified and future-ready ecosystem.

Key Responsibilities

Architecture & Technical Leadership

• Define and maintain the end-to-end NBA platform architecture, encompassing data ingestion, state management, decisioning, business rules, machine learning, and channel activation.

• Serve as the technical authority across NBA domains, including State Machine, Action Library, Decision Engine, Data and ML Platforms, and Channel & Integration Services.

• Establish and uphold architectural standards for API-first, event-driven, cloud-native solutions, ensuring consistency across teams and external partners.

• Review and approve solution designs, major technical decisions, and non-functional requirements related to scalability, resiliency, performance, and security.

Decisioning, Rules, and AI/ML

• Architect decision frameworks that combine business rules, eligibility logic, and machine learning–driven insights.

• Ensure explainability, auditability, and governance are embedded in decisioning workflows, with a focus on regulated use cases.

• Partner with data science and ML teams to incorporate feature stores, model serving, and MLOps into low-latency decision services.

Data & Event Architecture

• Define best practices for batch and real-time data ingestion, including event streaming, state transitions, and lifecycle analytics.

• Drive strong data governance, quality, lineage, and observability across the NBA platform.

• Align data models and contracts across domains to facilitate reliable orchestration and activation.

Activation & Integration

• Oversee integration approaches for activating NBA decisions across all digital and assisted channels (web, mobile, email, SMS, push, call center, and third-party platforms).

• Define reusable integration patterns, APIs, and event contracts for consistent and scalable activation.

Governance & Compliance

• Ensure the NBA architecture adheres to security, privacy, and regulatory standards, including robust audit and access controls.

• Work with security and compliance teams to embed necessary controls into the platform design.

Collaboration & Enablement

• Collaborate with engineering leads, product managers, and vendors to translate business objectives into effective technical solutions.

• Mentor senior engineers and architects to advance the organization’s architectural maturity.

• Support strategic planning, platform evolution, and build-versus-buy assessments.

Use your skills to make an impact

Required Qualifications

• 12+ years of experience in software and platform architecture, including as a principal or lead architect.

• Demonstrated expertise designing large-scale, cloud-native, distributed systems.

• Strong hands-on experience with Node.js and/or Python,…