Application Support Administrator

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, Git Lab,  and Aha!

From anywhere we make change happen.

We offer a very generous holiday (PTO) allowance, flexible working hours, Mac Books to all employees, and additional support for fully remote workers to set up their home offices. Our Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women’s health needs such as menopause, menstruation, endometriosis, and PCOS.

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk) and other Atlassian marketplace software. As part of our clients' partially outsourced teams, this role will assist their businesses acting as a remote administrator on a day‑to‑day basis. You will respond to requests on a priority basis, configure Atlassian software to meet customers’ needs, automate processes, and streamline operations.

The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients simultaneously.

• Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
• Onboard and become familiar with customer application servers
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows, and other solutions at the request of the customer
• Work on multiple administrative activities according to agreed‑upon customer priorities
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Resolve issues and provide best‑practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

• Experience administering the Atlassian toolset, particularly Jira and Confluence
• Demonstrable experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add‑ons, e.g., Script Runner
• Comfortable working both independently and collaboratively in a virtual face‑to‑face environment through online tools (e.g., Web Ex, Zoom, Slack, Skype)
• Excellent written and verbal communication skills
• Ability to think innovatively and creatively
• Personable, helpful and professional attitude

• Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
• Experience using Git Lab or Sonatype software
• Knowledge of Linux or databases

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Script Runner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

We have published support material on Interviewing with us to try to alleviate any pre‑interview anxieties. Explore it here to help you prepare and ace an interview at TAG.

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both our product innovation and our delivery of bespoke solutions. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From family‑friendly policies to a flexible work environment, we offer a range of benefits and policies to support staff from all backgrounds.

• Mid‑Senior level

• Full‑time

• Information Technology

• Software Development and IT Services and IT Consulting