Application Support Administrator

Employer Industry: Insurance and Professional Services

• Remote work flexibility
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities
• Supportive and inclusive workplace culture that values colleague well-being

• Review and resolve incoming Help Desk tickets, providing technical support and troubleshooting for applications
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
• Manage user access and permissions, ensuring data security and compliance with company policies
• Collaborate with cross-functional teams to enhance user experience and application performance
• Maintain detailed documentation of support processes and solutions

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment, such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.