Food Service Equipment Technical Specialist; Remote

Food Service Equipment Technical Specialist (Remote)

Base pay range: $62,500.00/yr - $70,000.00/yr

Job Summary: Webstaurant Store, a division of Clark Associates, is looking for an Inside Service Technician on the Ready Kitchen Warranty team. This role focuses on providing customers with excellent service and technical support for the Private Label equipment purchased through all of Clark's various business segments. The Inside Service Technician will interact directly with in‑field service techs to provide friendly, efficient, and accurate solutions for food service equipment and refrigeration repairs.

Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday

60‑Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday

• Provide advanced customer service and troubleshooting assistance with field service technicians via phone and email
• Utilize equipment service manuals, wiring diagrams, and personal experience to help diagnose and repair equipment of over 1,000 different SKUs from both hot and cold‑side
• Handle call volume of ~150 per week
• Support service coordinators with equipment‑related questions
• Recommend manufacturing changes based on equipment failure trends
• Document and make recommendations for changes to content such as Technical Service Manuals, Customer User Guides, Service FAQs and common troubleshooting issues by equipment type

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50 lbs.

• Access to a reliable and secure high‑speed internet connection (at least 75 mbps download/10 mbps upload).
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free.
• A valid physical address; PO Boxes are not supported.
• Desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of (AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H‑1B Visa Sponsorship Not Available, W‑2 only.

• 5+ years of experience in electric, gas, and refrigeration food service equipment.
• CFESA certified strongly preferred.
• Proficiency with Office 365 and Windows system/internet navigation required.
• Consistent 75 mbps download/10 mbps upload internet speeds required.
• Availability to work a training schedule of 7:30 AM – 4 PM ET during the 60‑day onboarding period.
• Availability to work 9:30 AM – 6 PM ET after the 60‑day onboarding period.
• Adept at communicating effectively with a variety of audiences.

• Associate Degree or Diploma in HVAC/R from an accredited institution.
• EPA Certification required.

• Problem‑solving skills & technical proficiency.
• Excellent questioning and empathetic listening.
• Team collaboration and clear communication.
• Influential communication with teammates, service partners, or customers.
• Root‑cause analysis and proactive resolution.
• Team‑first mindset and intrinsic motivation for excellence.
• Initiative and accountability for results.
• Embrace technology and rapid learning.
• Adaptability in a flexible, fast‑changing environment.

The food service professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical, Vision, Dental
• PTO, Paid Maternity and Parental Leave
• Life Insurance, Disability, Dependent Care FSA
• 401(k) matching, Employee Assistance Program
• Wellness Incentives, Company Discounts, AT&T & Verizon Discount
• Bonus Opportunities, Accident and Critical Illness Insurance, Adoption Assistance