Sr. Product Manager - Conversational AI Evaluation, Metrics & Quality
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Zoom Video Communications
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
AI Engineer, Data Analyst, Data Science Manager, Data Scientist
Job Description & How to Apply Below
Employer Industry: Technology - Conversational AI Solutions
Why consider this job opportunity:- Salary up to $339,300
- Opportunity for career advancement and growth within a leading technology company
- Flexible hybrid work environment, offering remote work options
- Comprehensive benefits program supporting physical, mental, emotional, and financial health
- Work in a collaborative culture focused on innovation and problem-solving
- Be part of a team that is dedicated to enhancing customer communication and experience
- Define and deliver the complete analytics experience for the Zoom Virtual Agent, including core operational metrics and AI-driven metrics
- Lead the development of a conversational AI evaluation engine to assess quality, accuracy, and effectiveness of Virtual Agent interactions
- Partner with engineering and AI/ML teams to define schema for engagement analytics and AI-generated metadata
- Analyze large-scale agent performance data and customer feedback to identify product improvements
- Define a 12–18 month roadmap for data infrastructure, reporting, analytics, and evaluation systems
- B.S. or M.S. in Computer Science, Engineering, Statistics, or a related technical field
- 5+ years of Product Management experience, with at least 3 years focused on data, analytics, machine learning, or intelligence platforms
- Proven experience working on conversational AI products, Virtual Agents, chatbots, or enterprise contact center technologies
- Deep familiarity with core contact center metrics (e.g., AHT, FCR, CSAT)
- Solid understanding of statistical analysis and data visualization
- Experience in defining metrics that drive product decisions
- Strong technical acumen with the ability to articulate requirements for data pipelines and machine learning models
- Familiarity with industry standards and benchmarks for Virtual Agent performance
- Background in customer experience optimization and reporting capabilities
#Technology #Conversational
AI #Product Management #Remote Work #Career Growth
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