Senior Systems Engineer

Syms Strategic Group (SSG) – Senior Systems Engineer

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Minimum Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Military Veterans encouraged.

• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform hands‑on repair of equipment and maintenance/installation of computing infrastructure
• Maintain and troubleshoot all hardware associated with end‑user computing, including printers, workstations, router switches, etc.
• Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned
• Troubleshoot and optimize system performance and reliability

• Experience with AWS and/or Azure Cloud S3, Step Functions, Batch Jobs, and Cloud Watch
• A proven track record of managing and maintaining large‑scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or Power Shell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or Salt Stack
• Knowledge of cloud‑native technologies and infrastructure‑as‑code (IaC) tools such as Cloud Formation
• Experience working with monitoring tools like Dyna Trace, Science Logic, and Cloud Watch
• An understanding of network protocols, firewall configurations, and virtual private network (VPN) set‑up
• Experience with network monitoring and diagnostic tools
• Knowledge of security best practices for production systems
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as Amazon Web Services RDS SQL Server and Oracle Relational Database Management System (RDMBS)/RDS
• Experience with database performance tuning and backup/recovery processes
• Experience with continuous integration/continuous deployment (CI/CD) pipelines
• Familiarity with version control systems like Git and CI/CD tools like Git Hub Actions, AWS Code Build, and Code Deploy
• Excellent communication and interpersonal skills

None required

10+ years of experience

Electronic Data Interchange X.12 (EDI) Medical Claims

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Master’s degree or higher in Computer Science, Information Technology, Systems Engineering, or a related field

U.S. Citizenship required for this specific opportunity

Must possess or qualify for a Public Trust (MBI)

• SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered
• Recruiters or third parties will not be considered
• This is a 100% U.S. based remote position. However, candidates from CA, CO, NJ, IL, OR, or NY will not be considered
• This can be either a 1099 or W2 position

Equal Opportunity Employer Statement

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.