Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-01-12
Little Rock, Pulaski County, Arkansas, 72208, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
A leading IT services company seeks a Helpdesk Manager for a fully remote position to lead Tier 1 Service Desk Technicians. The role requires strong leadership and operational oversight while ensuring compliance with ITIL best practices. Responsibilities include managing team productivity, mentoring staff, overseeing incident and problem management, and reporting. Candidates should have a Bachelor's degree and 8-12 years of IT experience, with at least 3 years in a leadership role in a 24x7 environment.
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