IT Business Sys Analyst II

A Brief Overview

The IT Business Systems Analyst must elicit, analyze and synthesize information to validate solutions that meet business needs, goals and objectives. The IT Business Systems Analyst is responsible for completing analysis tasks by performing various techniques with business stakeholders, the IT delivery team, and external vendors. The IT Business Systems Analyst must be capable of specifying and communicating requirements and recommended solutions that enable the organization to achieve its goals.

This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in‑office schedule established by regional executive leadership.
Selected candidate must be able to report into our Zenith office on a weekly basis.

• Utilize established methods and techniques (including basic to intermediate interviewing and questioning, facilitation of requirement elicitation, process modeling, business scenarios, use cases, gap analysis, logical data models, leading and participating in JAD sessions/analysis swarming) used to complete business and system requirements analysis.
• Analyze business needs and opportunities on business problems to drill into what is needed and why.
• Ensure that the business and system requirements clearly describe the business need and the system capabilities required to fulfill the business need.
• Provide options and recommended solutions to business problems.
• Document business and system requirements that describe the business need and what the system needs to do.
• Creates/Updates functional user documentation that explains new functionality being released.
• Analyze and validate where application data is stored by performing basic query on own.
• Interpret business needs to assist with the development of basic functional design.
• Test new Features, product enhancements, and bug fixes to ensure the system is working as intended.
• Create simplistic mock ups.
• Create detailed communications, documents and presentations.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

• High School Diploma or equivalent required
• Bachelor’s Degree or equivalent combination of training/experience required

• 1+ Years related experience required
• Experience working within Agile software development model preferred.
• Insurance and/or financial industry experience preferred, especially experience working with billing, invoicing, payroll reports, and financial audits.
• Experience with audit software such as Ausum, Insurity and other premium audit software is strongly preferred.

• Analytical and problem solving skills.
• Good understanding / demonstration of analysis process and tools.
• Demonstrates ability to negotiate options, resolve conflicts and influence team members on less complex topics.
• Good written communication that is in terms consistent with the audience.
• Demonstrates intermediate presentation skills.
• Proficiency with MS Office applications.
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Prior experience with SharePoint, Jira, SQL Developer and Visio desired.
• Good written and verbal communication skills.
• Team player, self‑starter, motivated, and multi‑task oriented.
• Ability to prioritize work requirements.

The expected salary range for this position is $68,884.30 - $99,882.24. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. Qualifications may warrant placement in a different job level.

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)

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