Senior Applications​/System Analyst - ECO

Senior Applications/System Analyst - ECO

3 days ago Be among the first 25 applicants

Are you a Senior Application/System Analyst who would like to have a positive impact for millions of people? If so, we may have an for you! TISTA associates enjoy above industry healthcare benefits, remote working options, paid time off, training/certification opportunities, healthcare savings account & flexible savings account, paid life insurance, short-term & long-term disability, 401K match, tuition reimbursement, employee assistance program, paid holidays, military leave, and much more!

• Leverage monitoring tools such as Solar Winds, Dynatrace, Splunk, and Science Logic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.
• Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.
• Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.
• Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.
• Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.
• Escalate as per documented criticality matrix definitions and processes.

• Must have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services.
• Must have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include Service Now, Solar Winds, Dynatrace, Science Logic, Splunk ITSI and others.
• Exceptional written and verbal communications skills.
• Extensive hands‑on experience in troubleshooting complex technical issues with a distributed system environment.
• Must have familiarity with at least two of the following monitoring tools:
  Solar Winds, Splunk, App Dynamics, Dynatrace, and Science Logic.
• Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
• Experience participating in Major Incidents.
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.

• Bachelor's degree in computer science, engineering, math or related technical discipline and 5+ years' work experience.
• Eight (8) years of additional relevant experience may be substituted for education (13 years total).

• The ability to pass a Tier 2/Moderate Background Investigation.

Department of Veteran's Affairs, 100% On‑site.

Work hours:

Thursday – Sunday (10:00 PM – 8:30 AM CST Time). Austin Information Technology Center (AITC), 1615 Woodward Street, Austin, TX 78741.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting