Client Technical Support Agent, Healthcare Revenue Cycle; Remote

Employer Industry: Data and Technology Services

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment with the ability to work remotely
• Flexible time off, including volunteer time off, vacation, sick days, and 12 paid holidays
• Opportunity to work with innovative technologies in a globally recognized workplace

• Provide software support to clients and respond promptly to routine and emergency support requests
• Troubleshoot product and technical issues while assessing severity and scope
• Communicate effectively with clients via phone and email
• Log and manage all client-related issues in the Client Relationship Management (CRM) tool (Salesforce)
• Educate and empower customers to maximize the use of products, tools, and services

• Minimum of 2 years' experience with research and reconciliation skills
• Bachelor's degree is beneficial
• Minimum of 2 years' experience in Healthcare IT, Healthcare technical support, or the Healthcare SaaS industry
• Proficiency in Salesforce is beneficial

• Experience in Knowledge‑Centered Service (KCS) practices
• Strong customer service skills with a focus on building relationships
• Familiarity with documenting solutions in reusable articles for future resolution

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