Application Support Administrator

Employer Industry: Insurance and Professional Services

• Remote work flexibility, allowing you to work from anywhere
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Stock purchase opportunities and charitable contribution match programs
• Inclusive and award‑winning workplace culture promoting well‑being and personal development

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
• Manage user access and permissions, ensuring data security and compliance with company policies
• Minimize downtime and ensure optimal performance of applications
• Collaborate with cross‑functional teams to address and resolve technical issues

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment, such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment

• Proficiency with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

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