Account Manager

At Bitfocus, we build solutions that help end homelessness and transform communities. As a mission‑driven team, we prioritize care, innovation, and community.

We pride ourselves on collaboration, smart risk‑taking, authenticity, curiosity, and growth. Our work is purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11‑star experience for customers. If you are passionate about using your skills to make a difference, we would love you on the team.

We are seeking a highly motivated Account Manager for our Customer Success team. The Account Manager will drive strategic, long‑term partnerships with key customers, ensuring satisfaction, growth, and retention.

THIS IS A FULLY REMOTE, FULL‑TIME POSITION – SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

We are committed to providing competitive pay and benefits in line with industry standards. Our Base Salary Range is $49,000 – $95,000, with variable compensation eligibility. The position also includes a variable compensation plan, bringing the On‑Target Earnings (OTE) potential to $95,555 – $141,555.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Candidate AI Usage Policy
Artificial intelligence (AI) tools are not permitted during any stage of the interview process. If an accommodation involving AI is required, please contact us in advance at

• Private & Secure Workspace – Private quiet room free from distractions and background noise.
• Internet Connection & Equipment – Reliable high‑speed connection (Cable, DSL, or Fiber) with minimum download speed 50 Mbps, upload 20 Mbps, and latency ≤ 50 ms.

The Customer Success team drives account growth and retention. We serve as trusted advisors, leverage data and best practices, and uncover new opportunities to expand local impact.

• Build and maintain strong multi‑threaded relationships across customer organizations, including executive, administrative, and frontline stakeholders.
• Serve as a trusted advisor and thought partner to each assigned account, regularly engaging customers to understand their long‑term goals and aligning them with Bitfocus resources to achieve them.
• Lead engagement with executive and decision‑maker stakeholders, including travel to customer sites for high‑value meetings.
• Represent Bitfocus with professionalism, thought leadership, and strategic guidance at the highest levels of customer organizations.

• Develop and execute proactive, multi‑year success strategies for assigned accounts, centering on each community’s unique needs, priorities, and approach.
• Drive growth in contract value through upsells, renewals, and expansion opportunities by uncovering, scoping, and qualifying opportunities where customers can use more Bitfocus products and services.
• Conduct structured Executive Business Reviews, monitor satisfaction and survey feedback, and ensure ongoing value realization.
• Promote customer adoption of the platform, ensuring they fully leverage Bitfocus solutions.

• Collaborate with Community Administration teams and other internal partners to administer contracts and ensure seamless delivery across the full scope of a customer’s relationship with Bitfocus.
• Represent the voice of the customer internally, ensuring product, services, and support teams deliver on customer needs.
• Manage escalations with urgency, professionalism, and coordination across teams.
• Understand technical roadblocks, core integrations, and make strategic recommendations on solution implementation to overcome them.

• Operate with a high degree of autonomy in managing your ‘book of business,’ balancing proactive strategic work with reactive support needs.
• Excel at translating complex challenges into structured strategies, presentations, and action plans.
• Maintain strong knowledge of Bitfocus products, data analysis tools, HUD/Federal guidance, and…