Application Support Administrator

Employer Industry: Insurance and Professional Services

• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Flexible remote work options
• Charitable contribution matching programs
• Stock purchase opportunities
• Inclusive and supportive workplace culture that values diverse backgrounds

• Review incoming Help Desk tickets to provide technical support and troubleshoot applications
• Resolve technical issues promptly to minimize downtime and ensure optimal performance
• Assist in escalating unresolved issues and provide feedback to internal customers
• Manage user access and permissions while ensuring data security and compliance
• Collaborate effectively with cross‑functional teams to enhance service delivery

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment, such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications like Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.