Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-01-12
Providence, Providence County, Rhode Island, 02912, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A government IT solutions firm seeks a Helpdesk Manager to oversee a team providing Tier 1 support for federal clients. This fully remote role requires strong leadership skills and a commitment to ITIL best practices. The ideal candidate should have a bachelor's degree with extensive IT experience and the ability to manage remote teams effectively. Responsibilities include ensuring service levels are met and leading continuous improvement initiatives.
A comprehensive benefits package is offered.
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