Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-01-12
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading IT service provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in a fully remote environment. The role requires strong leadership and adherence to ITIL best practices to ensure operational excellence and continuous improvement. Responsibilities include managing service levels, mentoring staff, and ensuring compliance with customer requirements. This position demands significant experience in IT Service Desk management, as well as an ITIL 4.0 certification.
The ideal candidate is proactive and capable of effective remote team management.
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