Customer Success Consultant, IN​/MN; Remote

Employer Industry: Education Technology

• Salary up to $87,100
• Opportunity for career advancement and growth within the organization
• Comprehensive and rewarding Total Rewards package
• Engage directly with customers to make a meaningful impact on their learning experience
• Work in an inclusive and diverse environment that values employee contributions
• Chance to advocate for customers and help them leverage technology for educational success

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle
• Achieve and/or exceed established revenue targets by retaining and renewing customers
• Develop and implement tailored success plans that align with customer goals and increase product usage
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

• Proven ability to quickly learn and master new systems and applications
• Excellent communication and presentation skills
• Strong analytical skills with the ability to translate data into actionable insights
• Ability to explain technical concepts in a clear, business-friendly manner
• Minimum of 5 years of experience in a Sales or Customer Success role

• Bachelor’s degree preferred
• Experience in Educational Technology or Higher Education
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
• Willingness to travel between 20-30% by both air and car

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