Remote Service Desk Manager – ITIL Leader xOps
Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-01-12
Dover, Kent County, Delaware, 19904, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A government IT solutions provider seeks a Helpdesk Manager to lead a team of Service Desk Technicians providing 24/7 support for federal clients. This position requires strong leadership and mastery of ITIL practices. You will ensure service levels and compliance with government regulations are met while fostering a culture of continuous improvement. Ideal candidates have a Bachelor's degree, extensive IT experience, and proven leadership in a Service Desk environment.
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