Project Manager, Service Delivery

Project Manager

As a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.

This is a Full-Time, 100% Remote position. No travel to customer locations is required.

Important:
English fluency is required. Please submit your resume in English.

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands‑on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with carriers.

• Minimum of 5 years of experience in the telecommunications industry.
• Minimum of 5 years of experience in Service Delivery and/or Project Management.
• Hands‑on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers.
• Ability to document dependencies and priorities clearly.
• Proficient in effectively managing third‑party resources.

• Annual Compensation: USD 32, (based on experience and skills).
• Multiple shift options available to support global customers.
• 100% Remote work from anywhere in Taiwan.

Join us at Command|Link, where you’ll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high‑growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team