Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-01-12
Montgomery, Montgomery County, Alabama, 36136, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
A government IT services provider is seeking a Helpdesk Manager to lead a remote team of Service Desk Technicians providing Tier 1 support. The ideal candidate will have extensive experience in IT service management and leadership, with a strong background in ITIL practices. Responsibilities include managing service levels, overseeing incident and problem management processes, and ensuring continuous improvement initiatives. This is a fully remote role, offering a competitive salary of $120,000 annually.
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