Site Reliability Engineer; SRE - Platform Infrastructure team; Remote

About the job

Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide
.

Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you.

You’ll help evolve a large-scale, multi-region infrastructure running in Google Cloud
, supporting hundreds of engineers and dozens of product teams. You’ll contribute to building automated, self-service platform tools
, ensuring the foundation is secure, reliable, cost-efficient
, and easy to use.

• Thrive on automating repetitive work and turning best practices into platform-level solutions
  .
• Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment.
• Have a strong bias for practical, reliable solutions over complexity and over-engineering.
• Care deeply about operational excellence
  : scalable systems, high availability, performance, and cost optimization.
• See developer experience as a product
  , and continuously look for ways to improve it.

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.
• Drive automation across key infrastructure components, reducing manual work and increasing reliability.
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.
• Participate in incident response for platform-level issues as part of a globally distributed,
  sustainable on‑call rotation (with team coverage across the Americas and Europe).
• Support engineering teams by troubleshooting platform issues, answering infrastructure‑related questions, and reviewing pull requests that affect core systems.
• Collaborate with a small, high‑impact team of SREs
  , focused on operational excellence, performance, and developer experience.

• Professional experience in SRE, Dev Ops, Software Engineering, or Systems Engineering
  , with a passion for building reliable, scalable infrastructure.
• Strong troubleshooting and incident response skills across distributed systems and cloud‑native environments.
• Solid system design and analytical thinking
  , with a focus on simplicity, performance, and maintainability.
• Clear and effective communication skills
  , with the ability to collaborate across engineering teams.

• Hands‑on experience with major cloud platforms — ideally Google Cloud Platform (GCP).
• Deep familiarity with Infrastructure as Code
  , preferably using Terraform
  .
• Experience building and operating with containers and Kubernetes
  , and tools like Helm or Kustomize
  .
• Working knowledge of Service Mesh technologies
  , preferably Istio
  .

• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.
• Knowledge of cloud and infrastructure security best practices
  , including IAM, RBAC
  , and network segmentation
  .
• Familiarity with authentication and authorization protocols and technologies.

• Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog
  ).
• Practical knowledge of CI/CD pipelines and deployment automation.
• Exposure to database technologies
  , both SQL and No
  
  SQL.

• Comfortable writing scripts in Bash
  , Python
  , or similar scripting languages to automate routine tasks and build tooling.

• Well‑funded and proven startup with large ambitions, competitive salary and the upsides of pre‑IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co‑working space on demand through Flex Desk AND Work‑from‑home stipend.
• Please ask us about our very generous parental leave, much above industry standards!.
• Entrepreneurial culture where…