Application Support Administrator

Employer Industry

Insurance and Professional Services

• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Remote work flexibility
• Charitable contribution match programs
• Stock purchase opportunities
• Inclusive and award‑winning workplace culture

• Review incoming Help Desk tickets to provide technical support and troubleshoot applications
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance
• Escalate unresolved issues and provide prompt feedback to internal customers
• Manage user access and permissions, ensuring data security and compliance with company policies
• Collaborate effectively with cross‑functional teams to enhance user experience

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment, such as Service Now
• Excellent attention to detail with proven organizational and time‑management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, or Erlon

#Insurance #Help Desk Support  #Remote Work #Career Development #Inclusive Culture

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.