Service ITSM Lead Consultant

Position: Service Now ITSM Lead Consultant
Location: Germany

Job Description

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Role Overview

A Service Now Developer is a professional responsible for developing, configuring, and optimizing applications and configurations on the Service Now platform. This role involves designing and implementing new functionalities, ensuring the quality of developments, and applying best practices across the platform. It requires strong knowledge of Service Now modules, mastery of development and testing tools, and experience with frameworks such as the Automated Test Framework (ATF) to support validation and continuous improvement.

Role

and Responsibilities Solution Design

• Design functional and technical solutions for new features and platform changes.

Development & Configuration

• Develop and configure applications, workflows, and platform components in Service Now.

Development Validation

• Ensure that fixes, updates, and new features comply with defined requirements.

Identifying and Tracking Issues

• Detect, document, and track issues found during development and testing.

Using Specific Tools

• Use Service Now’s Automated Test Framework (ATF) to create and run automated tests for applications and workflows.

Required Skills and Knowledge Service Now Expertise

• Good knowledge of Service Now modules, particularly IT service management and IT operations management (ITSM/ITOM).

QA and Development Practices

• Experience in test management, defect tracking, development validation, and test automation.

Testing Tools

• Use of tools such as the ATF framework integrated into Service Now, or other automation tools like Selenium.

Analytical Skills

• Ability to interpret data, identify problems, and recommend improvements to enhance platform quality.

Skill

• Heavily ITSM (With some potential knowledge of ITOM)

Years of experience

• 6-8 years

Nature of work

• Implementation Development, Support

Languages

• English and French mandatory (written and spoken)

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.

We are committed to equality of opportunity for all and to offer:

• Competitive salary;
• 100% Remote work;
• Employment directly with Fujitsu with permanent contract;
• Work life balance and 25 annual leave days;
• Life insurance and Private health insurance extensive to children for free and since first day of employment;
• International career in a dynamic and enthusiastic environment;
• Training and internal career progression plan upon hiring;
• Several discounts available with our partners;
• The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well-being, diversity and inclusion, environment and our community;
• ... And much more!

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