ServiceNow Business Analyst - Chandler, Arizona - Remote

Our client is seekinga Service Now Business Analyst. You will act as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of Service Now solutions. You will be responsible for gathering, analyzing, and documenting business requirements and working with development and implementation teams to translate these into technical solutions that meet business needs.

Must reside local to Arizona!

• Work Model: Remote-first role with occasional, optional travel for key client engagements. All travel will be reimbursed.
• Engagement Model: Contract-to-hire opportunity with a minimum 6-month contract, with potential for earlier conversion for strong performers.

• Gathering & Analysis:
  Collaborate with business stakeholders to understand their needs and document detailed business requirements for Service Now solutions, including ITSM, ITOM, CSM, CMDB, and other Service Now modules.
• Business Process Mapping:
  Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage Service Now functionality.
• Solution Design:
  Work closely with Service Now developers and architects to design solutions that meet business requirements, ensuring the alignment of the Service Now platform with business objectives and ITIL best practices.
• User Stories & Documentation:
  Develop detailed user stories, process flows, and use cases for Service Now configurations, customizations, and integrations.
• Configuration Support:
  Assist in the configuration of Service Now applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements.
• Testing & Quality Assurance
• Stakeholder Communication
• Continuous Improvement
• Training & Support
• Change Management

• Experience: 5+ years of experience as a Service Now Business Analyst, with at least 3 years specifically focused on Service Now implementations and process automation.
• Service Now Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.

Service Now Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.

Apply today!