Senior Software Engineer - Infrastructure

ABOUT RETELL AI

Retell AI is using the first principles to reimagine the call center with cutting edge voice AI.

We believe voice is still the most natural way humans communicate, yet it has been trapped in outdated call centers for decades. Our mission is to bring intelligence, empathy, and speed to every phone conversation between businesses and their customers.

Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Altman Capital, and other leading investors, we have scaled to $30M ARR with a team of 20 people, up from $5M at the start of 2025.

Now, we’re scaling fast, and we’re looking for bold, ambitious people to help us build the gold standard for voice automation. If you want to work on deeply technical challenges, move fast, and make an outsized impact at one of the fastest‑growing Voice AI startups in the world, you’ll love it here.

Let’s build the future of voice automation together.

• We’re a top 50 AI app in a16z list:

• We’re also one of the top ranking startups on:

• Build the Dream Team: We hire high performers who work onsite in the San Francisco Bay Area, move fast, and collaborate deeply. Feedback is open, direct, and constant.

• Customer obsession. We start with the customer and work backwards. Every job and task matters only if it ultimately benefits the customer.

• Insist on the Highest Standards: We ship products you’re proud to show everyone — even if it means spending more time perfecting them.

We like to keep it real, we move fast, build fast, and change fast. That’s part of the fun for us, but we know it’s not for everyone.

As a Founding Senior Software Engineer - Infrastructure
, you’ll be the owner of our build, release, and runtime foundations. You’ll design and automate deployment pipelines for both cloud SaaS and on‑prem environments, orchestrate containers at scale, and ship reliable releases that meet compliance requirements. You’ll work cross‑functionally with product, security, and customer teams—then turn what you learn in the field into reusable platform capabilities.

• Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems.

• Architect, maintain, and harden Kubernetes‑based runtime (Docker, Kubernetes, Helm), including multi‑cluster and multi‑tenant concerns.

• Manage cloud deployments across AWS/Azure/GCP and coordinate with on‑prem infrastructure teams; standardize with IaC (e.g., Terraform).

• Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one‑click restore.

• Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys).

• Deploy at customer sites (cloud or on‑prem), collaborating with client teams for integration, runbooks, and handover.

• Lead incident response & postmortems; drive resilience, cost, and performance improvements.

• Document release processes and platform conventions; codify best practices into tooling and templates.

• Have 3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm).

• Build production‑grade CI/CD with Git Hub Actions / Git Lab CI / Jenkins (or similar), including complex rollout strategies.

• Have shipped both SaaS and on‑prem solutions, navigating networking, security, and environment drift.

• Can integrate compliance and security into delivery (secret management, image signing, policy‑as‑code).

• Are comfortable with networking fundamentals, security hardening, and performance tuning.

• Communicate clearly, move fast in ambiguity, and enjoy being the responsible adult in prod.

• Job Type
  :
  Full‑time, 70 hr/week (50 hr/week onsite with flexible hours + 20 hr/week work from home)

• Cash
  : 215k - 290k

• Equity
  : 0.25 - 0.45%

• Location
  :
  Redwood City, CA, US

• US Visas
  :
  Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H‑1B, TN, L‑1, E‑3, F‑1 (OPT/CPT),…