Lead Software Engineer- IVR & Omnichannel APIs

Become a part of our caring community and help us put health first

Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC).

Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC).

• Collaborate with team members to track and plan agile work supporting core cloud infrastructure.

• Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application.

• Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams.

• Work with senior leadership to influence project timelines, deliverables, and strategic direction.

• Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption.

Humana is committed to fostering a collaborative and innovative work environment that supports personal and professional growth. Join us to help build solutions that directly impact millions of customers.

• At least 8 years of experience in coding and development on cloud-based platforms

• Demonstrated experience with IVR systems or similar contact center technologies.

• Proven hands-on development expertise with large-scale cloud solutions.

• Strong background in designing and implementing API/Web Services.

• Excellent analytical, communication, organizational, and problem-solving abilities.

• In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes.

• Bachelor’s degree or higher in computer science or a related field.

• Google Cloud (GCP) Contact Center.

• Experience with SQL and Mongo
  
  DB databases.

• Previous experience supporting applications at a Fortune 100 company.

• Experience in creating MCP Servers

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$129,300 - $177,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to…