IT Vendor Management Lead ;Network, Telecom & Call Center Platforms

Why consider this job opportunity

Salary up to $158,400 per year. Eligible for a bonus incentive plan based on company and individual performance. Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan. Opportunity for professional growth and development within a leading healthcare organization. Flexible remote work arrangement, with occasional travel for training or meetings. Supportive work environment focused on whole-person well-being.

• Manage mission-critical suppliers that support enterprise connectivity and call center operations.
• Oversee contract strategy, including renewals, enterprise licensing, and SLA development.
• Lead supplier governance, including quarterly business reviews and strategic roadmaps.
• Collaborate with IT, Security, Finance, and business leaders to align vendor capabilities with business needs.
• Drive escalations, service remediation, and performance correction plans to ensure vendor accountability.

• Bachelor's degree in supply chain management, business management, business administration, engineering, or a related field.
• 7+ years of experience in IT vendor management, strategic sourcing, or technology procurement.
• Proven experience managing telecom carriers, network equipment suppliers, or call center platforms.
• Strong financial acumen with the ability to analyze and communicate cost scenarios.
• Experience in negotiating enterprise SaaS agreements and understanding of UCaaS/CCaaS.

• Familiarity with hardware lifecycle management and infrastructure resilience requirements.
• Experience negotiating carrier contracts and working with Telecom Expense Management (TEM) providers.
• Vendor management certifications (CVM, etc.).
• Commitment to ongoing professional development and industry best practices.
• Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX).