OSC Testing Manager

AHCCCS Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.
OSC Testing Manager
Division of Member and Provider Services (DMPS) Job Location:
Address: 150 N. 18th Avenue Phoenix, Arizona 85007. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details:
Salary: $72,000 FLSA Status:
Exempt Grade: 23 Closing Date:
January 12, 2026

Job Summary:

This position will provide strategic direction with the goal of building the system change development and testing teams and creating processes responsible for delivering software solutions efficiently and with high quality. This expert test practitioner position will oversee individuals who advocate for doing the right thing for employees and end users. This position will implement best practices for system design requirements, methodologies to confirm requirements are accurately and completely documented to ensure software is secure, meets installation functional requirements and provide the desired user experience.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Manage the testing staff, ensuring adequate support for both internal & external customers to meet emergency and scheduled release deadlines. Develop staff knowledge and application of test process models; test planning; test analysis; test estimation; test design; test automation; test scheduling; test monitoring and control and test metrics. Communicate testing risks and mitigation plans timely to internal and external stakeholders.
• Manage the System Change Development staff ensuring timely completion of System Request (SR) development including Joint Application Design (JAD) sessions, documentation, and any needed clarifications.
• Facilitate team development in identification of process improvements via root cause analysis. Champion Arizona Management System (AMS) principles including establishment of effective Wildly Important Goals (WIGs), lag, and lead measures.
• Establish documented standard work processes for work teams; ensure the compliance of relevant standards and procedures, implementing needed changes as applicable.
• Perform supervisory tasks including but not limited to one-on-one meetings, unit meetings, performance evaluations, quality reviews and handling employee relations issues.

Knowledge of:

• Best practices for system change request development and implementation.
• Testing life cycle, test tools and test automation.
• State and Federal rules and regulations regarding Medicaid and CHIP eligibility and enrollment.
• HEAplus, APEP and PMMIS.
• AHCCCS eligibility, programmatic and operational policies and procedures.
• Department of Administration personnel rules, policies and procedures.
• Leadership styles and practices.
• Arizona Management System (AMS, Lean Principles) and root cause analysis.

Skilled in:

• Needs-based analysis/data collection to drive process changes and system change request development.
• All aspects of software testing including test process models, test planning, test analysis, test estimation, test design, test automation, test scheduling, test monitoring, and control and test metrics.
• Writing and/or editing test plans, test reports, and standards/policies/procedures with high attention to detail.
• Assigning testing projects, monitoring progress, and providing feedback up and down the organization and with external stakeholders regarding the current state of all relevant software.
• Teaching testing and system request development tools and best…