IT Operations Specialist

LTG HQ
12106 NE Ainsworth Circle
Portland, OR , USA

LTG HQ
12106 NE Ainsworth Circle
Portland, OR , USA

Location - Must live within 50 miles of corporate in Portland, Oregon

Position Summary

Support the company’s enterprise desktop infrastructure, IT hardware budget, and the implementation of hardware and software projects. Additionally, is responsible for performing all aspects of first level support for all Leatherman IT systems, as well as involvement with the implementation and standardization of Leatherman On-premises and Cloud infrastructure

Essential Functions

• Provide software, hardware, and peripheral support to both our on-site employees and remote work employees.
• Monitor and manage the help desk ticketing system including incident tracking and documenting resolution steps.
• Field customer requests to identify, research, and implement solutions.
• Manage the IT hardware budget. Order hardware, software and replacement parts as needed. Work with vendors to verify timely delivery and installation.
• Onboard and offboard employees.
• Implement automation of common processes.
• Install and configure operating system software, new releases, and upgrades. This includes evaluating and installing patches.
• Coordinate and apply security patches to enterprise systems.
• Accomplish technology-related projects in tandem with others and independently.
• Facilitate training sessions in the operation of software and hardware systems.
• Recommend and implement improvements for Help Desk processes and procedures.

Additional Responsibilities

• Facilitate training sessions for company employees in the operation of software/hardware systems.
• Manage projects pertaining to company related goals/system upgrades.
• Action Oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Build partnerships and work collaboratively with others to meet shared objectives.
• Communicates effectively – Develop and deliver a variety of communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Build strong customer relationships and deliver customer-centric solutions.
• Ensures accountability – Hold self and others accountable to meet commitments.
• Global perspective – Take a broad view when approaching issues, using a global lens.
• Instills trust – Gain the confidence and trust of others through honesty, integrity, and authenticity.
• Manages complexity – Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Optimizes work processes – Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Self-development – Actively seek new ways to grow and be challenged using both formal and informal development channels.
• Tech savvy – Anticipate and adopt innovations in business-building digital and technology applications.

Experience and Education Requirements

• Associates degree in Information Technology preferred.
• Minimum 3 years of desktop hardware and software support experience required.
• Experience with administration of online Microsoft 365 services including Teams, SharePoint, and Microsoft Admin Center preferred.
• Experience with end user administration of local Microsoft Active Directory domains required.
• Experience with end user administration tools including Azure Active Directory, MECM, Power Shell, and remote tools such as Beyond Trust Remote Support.
• Basic familiarity with the “x-as-a-service” model administration concepts including Azure Cloud Computing resource management, service administration and process automation.
• Must have strong troubleshooting and decision-making abilities.

Equal Opportunity Employer
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