Platform Architect - Remote

Overview

Platform Architect - Remote role at AMERICAN SYSTEMS. Join a dynamic, collaborative environment dedicated to innovation and customer success.

• Own the technical architecture for production platform and CI segregated instance.
• Design and validate integration patterns for third‑party system connections.
• Lead annual platform upgrade planning and execution (currently Vancouver → Xanadu).
• Conduct Service Now health assessments and remediation planning (maintain 91+ score).
• Develop data architecture models based on Service Now best practices.
• Ensure CMDB accuracy and discovery dependency mapping.
• Collaborate with customer Enterprise Architecture on cloud security packages.
• Provide technical oversight for citizen development initiatives.
• Design solutions that maximize out‑of‑the‑box (OOB) functionality.
• Review and approve all custom code and configurations for platform integrity.

• Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust required.
• Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry.
• Must pass federal tax compliance screening.
• Minimum 7 years Service Now/Enterprise Service Management architecture experience.
• Minimum 2 years in Federal government environments.
• Must have verifiable recent (within past 3 years) hands‑on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity.
• Prior ownership of multi‑module Service Now architectures maintained at n‑2 currency.
• Proven experience with IT Operations Management (ITOM) implementations and Network Operations Center (NOC) environments.
• Service Now ITOM (Discovery, Service Mapping, Event Management).
• CSDM/CMDB strategy and implementation.
• Integration architecture patterns (REST, SOAP, MID Servers).
• Platform upgrade strategy and execution.
• Performance optimization and availability management.
• Security architecture (RBAC, encryption, data segregation).
• Required Certification:
  Service Now Certified Technical Architect (CTA).

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee‑owners. The salary range for this position is USD $/Yr. – USD $/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Race/Sex/Disability Status/Veteran Status.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting