Technical Project Manager

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation, and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Plano, TX and Boston, MA.

Job Introduction:

Join a team that is driving the growth of US Retail Markets (USRM)! The Claims Experience Technology team is at the forefront of making our Claims capabilities as accurate, efficient and timely as possible to help people embrace today and confidently pursue tomorrow. We're leveraging Artificial Intelligence, advanced data analytics, and cloud-native architecture to build best-in-class experiences.

We are looking to add a Technology Project Manager to our team. In this role, you will drive complex, cross-team initiatives in our Claims Technology portfolio. You will orchestrate delivery across multiple products and teams, working closely with Engineering Managers, Solution Architects, Product Owners, Data/ML partners, and vendor platforms. A solid foundation in technology delivery fundamentals and Agile methodologies is critical.

Being a collaborative team player and continuous learner is essential.

About the job:

Project Management & Delivery Coordination:

• Drive Domain level initiative plans & manage Projects. Actively manage risks through proactive identification, tracking, and mitigation implementation.

• Continuously improve practices and frameworks that optimize the SDLC across the Claims Experience domain.

• Establish and track Technical KPIs that drive continuous improvement & efficiency within a domain & across projects.

• Support our continuous Agile maturity journey at both tactical, domain, and strategic levels.

Cross-Team & Domain Coordination:

• Own and coordinate dependencies across software products within the Claims domain for aligned projects; maintain transparency via dependency boards and integrated plans and through periodic status reporting.

• Foster team, relationship, and network building to sustain and grow Technology delivery capabilities across the domain.

• Maintain work progress visibility, identify and resolve delivery issues, escalating support as needed.

• Serve as a key communication hub between teams, leadership, and stakeholders.

Problem Solving :

• Drive complex problem-solving across diverse teams and competing priorities.

• Provide clear and concise project status, risks, and decisions for visibility to stakeholders across Claims Operations, Product, Technology, and Compliance.

• Manage multiple priorities while maintaining strategic focus.

Stakeholder Management & Consensus Building:

• Facilitate complex and difficult conversations objectively. Apply conflict resolution skills as required to drive quick decision making and delivery progress.

• Build consensus across stakeholders with different perspectives and objectives.

Qualifications

• Bachelor’s degree in a relevant field (business, computer science, humanities, etc.)

• 6+ years of IT and program management and experience working in an Agile team

• Knowledge/training equivalent to at least one advanced certification from a reputable Lean/Agile organization preferred

• Excellent communication, interpersonal, organizational and team building skills, and business judgement is required

• In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives

About Us

Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and…