IT Business Process Inhouse Consultant Customer Services - Plant Maintenance

Summary Statement

Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4

HANA system in the future.

• Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area
• Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments
• Coordination and management of (international) Customer Service and Plant Maintenance SAP projects
• Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area
• Creation and maintenance of system documentation

• Successfully completed studies in business administration, (business) informatics or a comparable field
• Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience
• Additional SAP process knowledge in the areas of sales, logistics and production
• Appropriate SAP certifications are desirable
• Very good knowledge of German and English, both written and spoken

• Attractive remuneration incl. bonus and 30 days of vacation
• Flexible & family-friendly working time models (attractive option for mobile working in the home office)
• Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers
• An open corporate culture with regular team events and an exciting international working environment
• Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock