Asset Management Specialist

Overview

GovCIO is currently hiring for a Senior Asset Management Specialist (Service Now) to support our US Coast Guard program. This position will be located within United States and will be a fully remote position.

The Senior Asset Management Specialist is responsible for leading day-to-day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within Service Now. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution—not platform development or architecture — within an enterprise IT organization supporting large, distributed user populations.

Key responsibilities include:

• IT Asset Lifecycle Management
• Own and execute end-to-end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.
• Ensure asset records remain accurate, complete, and auditable throughout their lifecycle.
• Manage relationships between assets, users, locations, contracts, and configuration items.
• Service Now ITAM Operations
• Maintain asset data quality standards, reconciliation rules, and exception handling processes.
• Collaborate with Service Now administrators on enhancements, workflows, and reporting requirements.
• Discovery & Reconciliation
• Perform reconciliation between discovery sources, procurement records, and Service Now.
• Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.
• Governance, Compliance & Audit
• Establish and enforce ITAM governance standards, SOPs, and control points.