Senior Technical Account Manager

Employer Industry: Conversational AI and Digital Transformation

• Salary up to $135,000
• Opportunity for career advancement and growth within the organization
• Fully remote position, offering excellent work-life balance and flexibility
• Comprehensive benefits including medical, dental, and vision insurance
• Access to professional development resources and support for mental health
• Generous parental leave policy and flexible paid time off

• Establish and maintain executive-level relationships with key customer stakeholders as a trusted technical advisor
• Drive technical operational success by planning and executing initiatives aligned with customer objectives
• Conduct operational health checks and business reviews to optimize customer solutions
• Troubleshoot complex Tier 3/4 issues and lead cross-functional teams for resolution
• Mentor and develop team members while facilitating strategic alignment between customer needs and product roadmap

• 7-10 years of professional experience in Technical Account Management or related technical customer-facing roles within the SaaS/CCaaS sectors
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent practical experience
• Extensive hands‑on experience with omnichannel, web, and scripting technologies
• Strong understanding of APIs/SDKs for integration and customization support
• Exceptional communication skills with a proven track record of relationship management

• Experience with CRM tools and bug tracking systems (e.g., Jira)
• Proficiency in data analysis, including SQL/No
  
  SQL/Data lake
• Ability to thrive under pressure and manage crises effectively
• Willingness to travel to customer sites as needed

#Conversational

AI #Digital Transformation #Remote Work #Career Growth #Customer Success

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