Client Implementation Engineer Back End Level II

Benefits

• IRA with company matching
• Wellness resources
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

At FINBOA, we simplify process automation for banks and credit unions by delivering innovative software solutions that ensure compliance, increase operational efficiency, and enhance customer experiences. We are driven by our core values of integrity, collaboration, and client success, and we are seeking individuals who share our vision to join our growing team.

The Client Implementation Engineer (Back End) - II is a critical contributor to the seamless onboarding of FINBOA clients. This role focuses on configuring and supporting technical back-end requirements, including database management, query optimization, and process automation. The ideal candidate will be experienced in banking or credit unions and familiar with Reg E Dispute Management, at least peripherally. You’ll work closely with clients, internal teams, and stakeholders to ensure compliance and system integrity while delivering an exceptional client experience.

• Configuration & Support:
  Handle technical back-end requirements for implementation projects, including batch processing, data importing/exporting, and user acceptance testing (UAT).
• Monitor & Troubleshoot:
  Proactively monitor batch processes, identify and resolve errors, and maintain smooth system functionality.
• Collaboration:
  
  Partner with development teams on new integrations and solution components; collaborate with internal teams to allocate resources and meet deadlines.
• Client Engagement:
  Communicate with clients to gather requirements, address technical requests, and conduct training sessions to enhance understanding of our platform.
• Documentation:
  Create and update technical documentation, including recreating software bugs, documenting steps, and contributing to our knowledge base.
• Compliance & Standards:
  Ensure all implementations meet compliance standards and follow change control management protocols.
• Azure Expertise:
  Deploy FINBOA implementation projects using containerization for Azure marketplaces.

• Education:
  
  High school diploma required; associate or bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Experience:
  
  3+ years in customer-facing technical roles, such as technical support or customer success; 2+ years in a SaaS environment, focusing on back-end support and SQL;
  Familiarity with banking or fintech environments and exposure to Reg E Dispute Management.
• Technical
  
  Skills:
  
  Expertise in SQL, including writing and optimizing complex queries;
  Strong knowledge of Azure cloud services and containerization;
  Proficiency in technical configurations and batch processing.
• Other
  
  Skills:
  
  Exceptional problem-solving and analytical abilities;
  Clear and concise communication for both technical and non-technical audiences;
  Experience with agile methodologies and project management tools (e.g., Asana).

• Deliver high-quality, compliant back-end configurations with attention to detail.
• Effectively communicate technical solutions in a clear, client-friendly manner.
• Proactively identify and resolve technical challenges with innovative solutions.
• Maintain high client satisfaction through timely and effective support.
• Contribute to process improvement and knowledge sharing across teams.

FINBOA is an equal opportunity employer.

Flexible work from home options available.