Product Manager, HealthTech

Who we are OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family.

Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes.

We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care.

With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration.

By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.

The opportunity Reporting to the Director of Product Management, we are seeking a versatile and analytical Product Manager, Health Tech who will play a key role in shaping the development of our EMR platform while driving insight-driven improvements across the product lifecycle. This role is ideal for hands-on, data-driven individuals who thrive at the intersection of product delivery, user engagement, and strategic decision-making.

You will partner across teams and with users to define and deliver impactful features, integrate customer feedback, and leverage insights to inform product and business decisions.

In this role, you’ll contribute to product enablement, analytics, and operational processes, helping OSCAR Pro deliver healthcare solutions that make a meaningful difference.

This job posting is for existing vacancy that is a full-time, remote position.

What is in it for you Purpose.

You will help OSCAR Pro remain at the forefront of healthcare technology by analyzing user behaviour, conducting competitive research, and ensuring that the voice of the customer is embedded in every feature.

Your work will directly improve the quality of healthcare delivery.

Impact.

You will shape the development of OSCAR Pro’sEMR platform, helping clinicians, administrators, and patients by delivering features that improve workflows and care delivery.

You will design and implement new ways to measure the success of our teams and our features.

Growth.

This role goes beyond standard product ownership.

You will be responsible for launching and managing a customer feedback portal, developing analytics dashboards, and establishing processes that will guide product and business strategy.

Over time, you will expand into a broader Product Analytics and Operations function, creating a pathway for advancement within the WELL Health Technologies umbrella.

What you will do:

User engagement.

You will conduct interviews and usability testing to ensure that features solve real problems.

You will facilitate customer engagements, test prototypes, and integrate user input into the development process.

Product insights and analytics.

You will use product analytics tools to track user behaviour, uncover friction points, and identify opportunities.

You will create dashboards that measure both product outcomes and team performance, providing clear visibility into whether initiatives are meeting their goals.

Customer feedback management.

You will launch and manage OSCAR Pro’s customer feedback portal, including wishlists and suggestions.

You will triage user input, respond to customers, and transform feedback into actionable recommendations.

You will support the broader Product team by facilitating conversations with users and ensuring that feedback is integrated into the prioritization process.

Market research and competitive analysis.

You will maintain an ongoing view of competitors, industry trends, and market conditions.

You will provide insights that inform product roadmaps and feature development, ensuring OSCAR Pro remains aligned with…