Senior Manager, Technical Projects

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way.

Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:

About you

As a Senior Manager of Technical Projects, you will oversee all aspects of our customers' technical lifecycle, including onboarding, implementation, technical project management, and pre- and post-sales technical support. You will be accountable for ensuring our technical solutions drive maximum customer value and are delivered with world-class quality and speed.

You are a leader with a proven track record of managing technical delivery operations to meet surging client demands and growth targets. You are obsessed with achieving predictable, repeatable success across all technical delivery streams and thrive on operational efficiency. You are able to operate seamlessly at the deep technical level, guiding overall implementation strategy.

What you'll do

• Execute the vision and plan for the Professional Services and Technical Projects department, including alignment with the company's strategy and goals.

• Coordinate with the heads of Engineering and Product to influence the product roadmap, ensuring technical solutions address critical customer needs and accelerate integrations.
• Collaborate with the VP of Sales and Customer Success to support the entire customer journey from pre-sales to post-go-live on a global scale.

• Allocate work efficiently against a fast-paced, rapid-growth environment with increasing demands and complexity, tight deadlines, and quickly shifting priorities.
• Serve as a senior technical point of contact for customer escalations and sales pursuits.

• Standardize onboarding methodologies and technical support procedures, ensuring high-quality implementations across all customers.
• Be accountable for the development, implementation, and rigorous tracking of department productivity and efficiency metrics to achieve world-class operational performance at scale.

• Implement changes to team structure and processes while cultivating a high-performance, collaborative, and results-oriented environment across all technical delivery functions.
• Manage, train, and evaluate the performance of a remote, global, multilingual team, with managers and individual contributors of various backgrounds and skills.

Requirements

• Progressive experience managing teams in Technical Projects, Professional Services, or Technical Implementation organizations, preferably within a B2B SaaS environment.
• Exceptional communication skills with the ability to represent the organization effectively to customers, partners, and internal leadership.
• Proven success in owning and significantly improving core efficiency metrics like Time to Go-Live, resource utilization, customer satisfaction, and adoption at scale.
• Understanding of scaling web application implementations and the associated technical delivery risks.
• Familiarity with data transformation pipelines.
• Strong organizational development skills, with experience in implementing organizational structures and processes.

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details…