Description
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.
As a Technical Solutions Consultant, you're instrumental in Resolver's strategy to provide integration subject matter expertise to our customers.
With a key focus on partnering with Services, Product, Dev Ops and QE to implement successful migrations and/or integrations, you will also support Sales and Customer Success Managers to scope and quote custom integrations. We are all about internal cross collaboration to drive continuous improvement within tech services!
You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!
Your day to day - let's break it down!
Project Delivery (70%)
Measures of success
:
Customer feedback (NPS, references), peer feedback, 30% utilization, project margin, and number of implementation reruns
Technical Support (15%)
Measures of Success: Timely resolution of Production integration issues
enable support team members
Documentation & Reporting (10%)
Measures of success
:
Participation in process refinement activities, contribution to development of enablement content, contribution to LLs and FAQs
Pre-Sales - Custom Integration (5%)
Measures of success
:
Participation in presales activities, timely and accurate work estimates, timely and accurate Statement of Work
estimates in the form of a Statement of Work
People who Excel:
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