IT Network Operations Analyst

Job Description

The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada's global network environment on a 24/7/365 basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.

• Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLAs) and Service Level Agreements (SLAs).
• Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies.
• Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base.
• Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners.
• Coordinate requests with IT support teams, identifying, tracking and resolving issues.
• Detect, investigate, diagnose and recover anomalies across the production infrastructure.
• Perform first level technical support based on the Incident Management Framework.
• Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.

• Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior managers.
• Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience preferred.
• Cisco Associate or Professional level certification on networking.
• Understand the concepts of VxLAN/VPLS/EVPN, DWDM Concepts, F5 and Load Balance Concepts: suspend / activate services.
• Knowledge with Data, Voice and Wireless network technologies including hardware technologies associated with them.
• Understanding of Network based technologies and processes:
  Cisco suite of products including Cisco SD-WAN / Switches / Firewalls / F5 Load Balancers.

• Experience with Silver Peak SD-WAN technologies (configuration, management, or troubleshooting).
• Scripting and automation experience.
• Familiarity working with Service Now, Cisco Catalyst Center, Net Brain.
• Basic understanding of ATM platforms and setups i.e., Communication problems / modems/ switches checks.
• ITIL Foundations, Lean Six-Sigma, A+ Certification.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Opportunities to building close relationships with clients.
• Access to a variety of job opportunities across business and geographies.

• Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Address: RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.

At RBC, we believe an inclusive workplace that has diverse perspectives is…