Systems Analyst

Network Operations Center Engineer

Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

• Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
• Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
• Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

• 2+ years of experience in IT support and incident management
• Hands‑on experience troubleshooting hardware, operating systems, networks, and web applications
• Solid Linux and Windows administration skills (services, networking, logs, performance)
• Experience with monitoring, alerting, and observability tools (Logic Monitor, Datadog)
• Familiar with cloud platforms (AWS, Azure) core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling.
• Understanding of web application architecture and servers (Apache, NGINX, IIS)
• Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls)
• Intermediate+ English level (verbal and written)
• Excellent communication, collaboration, and documentation skills
• Flexibility and adaptability in a 24/7 support environment
• Ability to follow processes consistently
• Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
• Analytical mindset and logical approach to troubleshooting

• Familiarity with Prometheus, Grafana, and Pager Duty
• Experience with Jira and Confluence
• Experience with Mongo
  
  DB and container management tools (k8s, Docker)
• Understanding of cloud‑based infrastructure principles

In this role, you'll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You'll work in rotating 8‑hour shifts that include days, evenings, nights, and weekends.

• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
• Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
• Monitor system health and performance using Data Dog and Logic Monitor
• Configure and maintain Data Dog monitors, dashboards, and alerts
• Suggest improvements to application performance and reliability based on analysis
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Dev.

Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone no matter your background. We are 99.9% remote you can work from anywhere in the world. Get 30 paid days off per year to use however you like vacations, holidays, or personal time; 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child.

Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months. We pay in U.S. dollars and cover all approved overtime. Join English lessons and Dev.

Pro University programs, and take part in fun online activities and team‑building events.

Submit a CV in English – Intro call with a Recruiter – Interview – Offer