Application Support Administrator

Employer Industry: Insurance and Professional Services

• Opportunity for remote work flexibility
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Stock purchase opportunities available
• Work in an award-winning, inclusive workplace culture
• Chance to contribute to meaningful projects and causes outside of work

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
• Manage user access and permissions, ensuring data security and compliance with company policies
• Escalate unresolved issues and provide prompt feedback to internal customers
• Collaborate effectively with cross-functional teams to resolve application-related issues
• Ensure optimal performance of applications to minimize downtime

• Must be fluent in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

#Insurance #Technical Support #Remote Work #Career Growth #Inclusive Culture

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