Customer Success Manager, IT

Deel It Customer Success Manager

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Deel IT Customer Success Manager you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets.

You identify with the following:

• Develop and nurture:
  You love to build and strengthen client relationships with your book of business and do so with the long-term in mind.
• Onboard and grow:
  You will onboard Deel IT customers successfully and will partner for long term growth.
• Guide and coach:
  You provide tailored support, onboarding guidance and training to ensure customers are set up for success from day one.
• Trusted Partner:
  Become a trusted partner to your accounts and really give a white-glove service, where you truly understand their business needs, present and future.
• Advocate for good:
  You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout, and proactively work as project manager.
• Ahead of the curve:
  You proactively identify opportunities where we can expand and grow our offering within the client.
• Owner mindset:
  You'll learn Deel's wider product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our Customer Service and Operations teams.

What you need to succeed:

• Walked the walk - You have at least 2+ years of experience in customer/client success role and really understand how to solve complex problems.
• Competent communicator - You are an excellent communicator and you will either be fluent in French or German as well as English.
• Expert Insight - Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
• Creativity and drive - You have a creative approach to problem-solving and embrace the challenge with the tools at your disposal.

• Previous experience in MDM, End Point security or SaaS for IT teams

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.