Associate Linux Support Engineer

Join to apply for the Associate Linux Support Engineer role at Canonical
.

Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is founder‑led, profitable, and growing, with more than 1,100 colleagues in 75+ countries and very few office‑based roles.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open‑source products. This hands‑on engineer will tackle interesting technical problems—from triaging complex cloud environments and server issues to Linux kernel crashes and OS configuration challenges—providing expert‑level support for our peer groups and customers.

• Provide technical support for employees from your remote home office, taking ownership of new cases via telephone, email, and web.
• Act as an internal customer advocate, keeping stakeholders updated in a timely manner.
• Ensure that each support case you own meets our Service Level Agreement (SLA) and achieves the highest possible customer satisfaction.
• Contribute new knowledge‑base articles and maintain existing ones, ensuring that lessons learned are shared with customers.
• Draft and distribute technical notices for internal and external communication.
• Prioritise work to accomplish the most important and urgent tasks first.
• Continuously learn as our products and services grow and evolve.
• Understand the Ubuntu development process to set accurate customer expectations regarding fix timelines.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely.
• Identify and suggest opportunities to provide a better service.
• Participate in a regular weekend working rotation.

• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path (Preferred majors: Computer Science, MIS, Electrical Engineering, etc.).
• Strong written and verbal English communication skills.
• Attitude for respectful collaboration, feedback exchange, and idea sharing.
• Track record of exceeding expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files).
• Knowledge or basic hands‑on experience on two or more of:
  • Linux server administration
  • Programming fundamentals in any language (bash, Perl, Ruby, JavaScript, C or C++, Go)
  • Networking (bonding, firewalling, bridging, switching, network‑file‑system tuning, MTU issues, etc.)
  • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change, and handle the pressure of a customer‑facing role.
• Result‑oriented with a personal drive to meet commitments.
• Appreciative of diversity, polite, and effective in a multi‑cultural, multi‑national organisation.
• Ability to travel internationally twice a year for company events up to two weeks long.
• We will perform a background check for this role.

• Experience supporting virtualised environments (KVM, Virtual Box, VMware).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forums, or code.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards, annual holiday leave, maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. Canonical recruits on a global basis and holds a very high standard for people joining the company, expecting excellence and the best at what we do.

Most colleagues at Canonical have worked from home since its inception in 2004.

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.