UI​/UX Designer - Labor Marketplace

LOCATION:

Remote Work-at-Home; JOB TYPE:
Full-Time POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We’re building a next‑generation labor marketplace—a platform that matches talent and employers with speed, clarity, and trust. We need a UI/UX Designer who can shape the entire experience from first click to long‑term engagement. If you love turning complex workforce workflows into elegant, intuitive interfaces, you’ll thrive here.

This role is critical: your design decisions will directly influence hiring velocity, candidate quality, workforce management adoption, conversion rates, and the long‑term health of the platform. You’ll collaborate across product, engineering, HR, talent acquisition, and operations translating messy human‑resource realities into clean, scalable design systems.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Lead UI/UX design for our labor marketplace across web and mobile.

• Map user journeys for candidates, employers, recruiters, and workforce managers.

• Create wireframes, prototypes, and high‑fidelity designs using industry‑standard tools (Figma preferred).

• Build a cohesive design system that supports speed, scalability, accessibility, and brand consistency.

• Collaborate with product managers and engineers on feature definition, workflow design, and sprint planning.

• Conduct user research and usability testing to validate concepts and streamline hiring flows.

• Use data‑driven insights to optimize conversion funnels, reduce friction, and lift engagement.

• Design dashboards, onboarding flows, scheduling tools, messaging interfaces, and profile pages tailored to employer and worker personas.

• Support continuous improvement of talent‑acquisition features such as job posting, search, matching, scoring, and identity verification.

• Solve complex workforce challenges (availability, pay rates, compliance, onboarding, hiring velocity) through elegant UX solutions.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree or diploma in Computer Science, Human‑Computer Interaction, Design, or a related field, equivalent experience.

• 3–5+ years of UI/UX design experience
  , ideally with marketplaces, HR tech, gig‑economy platforms, ATS/CRM systems, or workforce products.

• Strong portfolio showcasing end‑to‑end product design
  , especially conversion‑driven flows.

• Expertise in Figma, prototyping tools, and design systems
  .

• Ability to translate ambiguous problems into clear, human‑centered solutions
  .

• Comfortable working with product metrics (drop‑off points, CTA conversion, time‑to‑complete, etc.).

• Comprehensive understanding of accessibility standards and responsive design
  .

• Experience designing labor or talent marketplaces, staffing platforms, gig or shift‑based workforce apps, or B2B SaaS.

• Knowledge of HRIS, ATS, CRM, onboarding, identity verification, or scheduling systems.

• Familiarity with front‑end implementation constraints (React, component libraries, etc.).

• Motion/interaction design skills.

• Passion for human‑centered design and solving…