Field Service Engineer

AV Field Service Engineer

Location:

Home-based, covering London (with some UK & Europe travel)
Salary:
Competitive basic + car allowance + excellent benefits package

About the Role:

Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We’re representing a fast-growing technology company specialising in cutting-edge audio-visual communication and collaboration solutions.

Due to continued growth, we’re looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the ‘go-to’ person who saves the day — this could be your next move.

Key Responsibilities:

* Provide on-site AV technical support to clients across London, with occasional travel across the UK and Europe.

* Deliver remote support via phone, email, video call and remote access sessions.

* Ensure service level agreements are met, responding promptly and professionally.

* Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller).

* Deliver ad hoc end-user training to ensure systems are used effectively.

* Maintain accurate documentation of work, including commissioning updates and service visit reports.

* Carry out scheduled preventative maintenance visits and provide clear reporting.

* Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction.

* Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts.

Working with the Wider Team:

* Work closely with colleagues, providing advice and support on AV matters.

* Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams).

* Liaise with the commissioning team for handovers and post-install support.

* Mentor junior AV engineers when required.

* Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment.

* Support company welfare, appraisals and team-building initiatives.

What We’re Looking For:

* A proactive team player with a passion for troubleshooting and problem solving.

* A flexible approach to travel across London and occasionally further afield.

* Strong technical knowledge of AV/VC systems and willingness to keep learning.

* Professional, courteous, and committed to delivering excellent customer service.

* Good time management, record keeping, and attention to detail.

* A strong sense of pride in representing the company in appearance and behaviour.

Package Includes:
✔️ Competitive basic salary
✔️ Car allowance
✔️ Overtime scheme
✔️ Pension scheme
✔️ Private health insurance & additional cover
✔️ 5 weeks holiday (including Christmas allocation, subject to management approval)

How to Apply:

If you’re ready to take the next step in your AV career with a supportive and growing company, we’d love to hear from you. Apply today with your CV and we’ll be in touch